ChefWithPen
Refund Policy
Last updated: 2 August 2026
This Refund Policy explains when ChefWithPen subscription payments may be reviewed for refund.
1. Scope
This policy applies to subscription and module fees paid directly for ChefWithPen. Separately contracted implementation, data migration, customisation, training or third-party services are governed by the applicable quotation or agreement.
2. Free trials
No refund is due for a free trial because no subscription fee is charged. Users should cancel or avoid purchasing before the trial ends if they do not wish to continue.
3. Subscription payments
Subscription charges are generally non-refundable once a paid billing period begins because service capacity and module access are made available immediately. Cancelling stops future renewal but does not automatically refund the current period.
4. Billing errors
We will review credible claims of duplicate charges, an incorrect amount, an unauthorised transaction, payment after confirmed cancellation, or another demonstrable processing error.
5. Refund eligibility
A refund may be approved where required by law, where ChefWithPen confirms a billing error, or where a written order expressly provides a refund right. Dissatisfaction caused by unused service, missing internal approvals, customer configuration or failure to cancel on time does not normally qualify.
6. Requesting a review
Email info@chefwithpen.com with the organisation name, registered email, invoice or transaction reference, payment date, amount and reason, preferably within seven calendar days of the disputed charge.
7. Review process
We may request identity, authority and payment evidence. We aim to acknowledge a complete request within five business days. Investigation timing depends on the payment provider, bank and complexity of the issue.
8. Approved refunds
Approved refunds are normally returned to the original payment method. Processing may take five to fifteen business days after approval, depending on the provider or bank. We cannot control external settlement times.
9. Currency, tax and partial refunds
Refunds are processed in the original transaction currency where possible. Exchange-rate differences, bank fees or non-refundable taxes may affect the amount received. Any partial refund will be calculated from the confirmed billing error or written agreement.
10. Chargebacks, changes and contact
Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive disputes may result in account suspension. We may update this policy and will publish the revision date. Questions may be sent to info@chefwithpen.com.
Mandatory consumer or statutory rights that cannot lawfully be excluded remain unaffected.