ChefWithPen
Cancellation Policy
Last updated: 2 August 2026
This Cancellation Policy explains how ChefWithPen subscriptions may be stopped and what happens afterwards.
1. Trial cancellation
A trial may be stopped at any time. If no paid subscription has been activated, stopping a trial prevents future use but does not create a refund because no subscription fee was charged.
2. How to cancel
An authorised account administrator may request cancellation through the subscription area where available or by emailing info@chefwithpen.com from the registered business email.
3. Information required
The request should include the organisation, registered email, subscription or invoice reference, requested effective date and the name and authority of the requester. We may verify authority before processing.
4. Effective date
Unless an order says otherwise, cancellation takes effect at the end of the current paid billing period. Access normally continues until that date. Requests received after a renewal has processed apply to the following renewal unless a billing error is confirmed.
5. Future charges
Once cancellation is confirmed, automatic renewal for the cancelled subscription stops. Charges already due, usage-based fees and committed services remain payable.
6. Modules and partial cancellation
Customers may request removal of selected modules instead of the whole subscription where the plan permits. Changes normally take effect at the next billing period and may alter discounts, dependencies and access to module-specific functions.
7. Data access and export
Before access ends, the customer should export information available through the service. After cancellation, data may be retained for a limited period for recovery, security, audit or legal obligations and then deleted or anonymised under the retention policy.
8. Reactivation
Reactivation may be possible during the retention period, subject to verification, current pricing and payment of outstanding amounts. We cannot guarantee restoration after deletion or expiry of the retention period.
9. Suspension is not cancellation
Suspension for non-payment, security or policy breach does not itself cancel a subscription or remove outstanding obligations. A separate cancellation confirmation is required unless we notify you that the agreement has been terminated.
10. Confirmation, changes and contact
Cancellation is complete when confirmed by ChefWithPen. Keep the confirmation for your records. We may update this policy and will publish the revision date. Questions may be sent to info@chefwithpen.com.
Any cancellation rights required by applicable law or expressly stated in a signed order remain unaffected.